NHTSA Complaint #10559202 — 2009 FORD ESCAPE

WHILE SLOWING DOWN TO MAKE A TURN, LUCKILY WITH NO TRAFFIC PRESENT, THE STEERING WHEEL LOCKED UP AND BECAME ALMOST IMPOSSIBLE TO MANEUVER. AS I WAS MAKING MY TURN INTO MY WORK'S PARKING LOT THE STEERING FAILED, MID TURN, AND I WAS UNFORTUNATE ENOUGH TO SLAM INTO A SNOW BANK THAT WAS PILED UP ON THE EDGE OF THE CORNER. THIS WAS HARDLY A CRASH, BUT A CRASH NONE THE LESS. LITTLE COSMETIC OR BODY DAMAGE WAS INCURRED BUT THE FACT THAT MY VEHICLE, WHICH TOUTS STRONG SAFETY RATINGS, WAS IN AN INSTANT UNSAFE FOR THE ROAD DUE TO A DESIGN FLAW IN THE EPS SYSTEM MAKES THIS REVIEWING HUNDREDS OF POSTS ABOUT THIS SAME ISSUE, NATIONWIDE, IT SEEMS THAT I AM NOT ALONE IN MY FRUSTRATIONS THAT FORD SHOULD DO SOMETHING TO MAKE THIS RIGHT. STEERING IS UNDENIABLY AN ESSENTIAL FUNCTION OF OPERATING A VEHICLE AND BEING IN POSSESSION OF SUCH A VEHICLE, THAT I STILL AM MAKING PAYMENTS ON WHILE STRUGGLING THROUGH SCHOOL MAKES THE NEGLECT FROM FORD HIGHLY OFFENSIVE. IT SEEMS THAT A NATIONWIDE BACK ORDER FOR A PART THAT IS SO ESSENTIAL TO A VEHICLE'S OPERATION WOULD BE APPROPRIATE FOR SOME SORT OF RECALL / COMPENSATION FOR THE PART NEEDED. SOMETHING NEEDS TO BE DONE. *TR