NHTSA Complaint #10559011 — 2006 MERCURY MARINER HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10559011
Vehicle	2006 MERCURY MARINER HYBRID
Component	STEERING
Date of Incident	January 7, 2014
Date Filed	January 8, 2014
Mileage	128,567 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

STOPPED AT GAS STATION TO FUEL VEHICLE. RETURNED TO VEHICLE AFTER FUELING. WHEN I STARTED MY MERCURY MARINER HYBRID, THE INFORMATION SCREEN SAID "SERVICE POWER STEERING". WHEN I STARTED TO MOVE THE VEHICLE, I REALIZED I ONLY HAD MANUAL STEERING AVAILABLE. THIS CONTINUED ALL THE WAY HOME (5 MILES) ON ICY SNOW COVERED ROADS (FOLLOWING OUR NEAR BLIZZARD HEAR IN NORTH EASTERN INDIANA). NEXT MORNING, STARTED VEHICLE AND IT WAS BACK TO NORMAL. MY EXTENSIVE RESEARCH, SO FAR, INDICATES THERE HAVE NOT BEEN ANY RECALLS FOR THIS, WHAT APPEARS TO BE, WIDESPREAD, AND MIGHT I SAY POTENTIALLY VERY DANGEROUS PROBLEM. THIS IS SERIOUS. HOW MANY DEATHS ARE REQUIRED BEFORE A RECALL IS ISSUED ON THIS ISSUE? AFTER READING ABOUT THE VAST NUMBER OF PEOPLE THAT HAVE EXPERIENCED THIS SAME PROBLEM, I'VE STARTED LOOKING FOR ANOTHER VEHICLE. COME ON, SERIOUSLY, THIS IS ONE THAT NEEDS YOUR ATTENTION NOW! *TR

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