NHTSA Complaint #10558975 — 2004 MAZDA MAZDA3

HEADLIGHT CASING HAS ALWAYS ALLOWED MOISTURE AND CONDENSATION TO BUILD UP INSIDE OF THEM SINCE THE FIRST YEAR WE BOUGHT THE VEHICLE IN 2004. WE WERE ALWAYS TOLD BY MAZDA BAKERSFIELD THAI WAS A KNOWN DEFECT BUT NOT ANYTHING TO WORRY ABOUT. WE CONSTANTLY HAVE HAD TO REPLACE THE HEADLIGHT BULBS OVER THE YEARS. SOMETIMES THEY WOULD LAST SEVERAL MONTHS BUT ALWAYS THEY WOULD BURN OUT. IT WAS NOT UNTIL THE HEADLAMPS IN OUR NEW 2010 MAZDA 3 STARTED BUILDING CONDENSATION INSIDE DURING THE FIRST YEAR THAT WE AGAIN QUESTIONED THIS ISSUE. AGAIN WE WERE TOLD IT WAS A KNOWN DEFECT AND NOT A PROBLEM. IN NOVEMBER OF 2013 BOTH HEADLIGHTS ON OUR 2010 FAILED. ONLY THEN WE GIVEN THE TRUE INFORMATION THAT THE MOISTURE THEY ALLOWED TO STAY INSIDE THE HEADLAMP AREA IS WHAT WAS SHORTING OUT THE BULBS. THERE ARE MULTIPLE COMPLAINTS AND EVEN MULTIPLE SERVICE BULLETINS ON THIS EXACT ISSUE TELLING DEALER TO REPLACE THE HEADLAMP CASING. YET NO RECALL AND BECAUSE OF THAT AT LEAST 3SERVICE CENTERS WHERE WE HAVE TAKEN OUR VEHICLES FOR THE PAST 11 YEARS HAVE REFUSED TO ACKNOWLEDGE THE ISSUE AND REPAIR THE PROBLEM UNTIL NOW. NOW CONVENIENTLY THEY HAVE OFFERED TO REPAIR OUR VEHICLES. OF COURSE THAT'S TO E TUNE OF THOUSANDS OF DOLLARS FOR THE 2010 ALONE. THIS IS RIDICULOUS THAT SUCH A DANGEROUS DEFECT HAS BEEN ALLOWED TO CONTINUE FOR SO MANY YEARS. *TR