NHTSA Complaint #10558645 — 2007 FORD EDGE

AFTER PULLING OUT ONTO A HIGHWAY, MY CAR WOULD NOT ACCELERATE. THE ENGINE DIDN'T STOP BUT PRESSING GAS DID NOT HELP. WAS FORCED TO COAST TO SIDE, CAR SHUDDERED, THEN STALLED. AFTER WAITING A FEW, CAR STARTED. WAS ABLE TO DRIVE IT A MILE TO A NEARBY REPAIR SHOP. WE WERE CALLED AND ADVISED IT WAS A TRANSMISSION ISSUE AND DUE TO MILES ON THE CAR, IT SHOULD BE TOWED TO THE NEAREST DEALERSHIP (UNDER WARRANTY). FORD SERVICE COULD NOT REPRODUCE THE ISSUE. WE WERE TOLD NOTHING WAS WRONG & TO PICK IT UP. PRIOR TO PICKING UP, WE FOUND A TSB THAT DESCRIBED WHAT WE HAD BUT WERE TOLD THERE WAS NOTHING WRONG. MAY 2013, CAR DID SAME BUT THIS TIME, THE WRENCH LIGHT CAME ON. TOWED (TO ANOTHER FORD SERVICE DEALER),& ISSUE WAS FOUND. REPAIR MADE. NOT SURPRISINGLY, ISSUE WAS SAME TSB WE PULLED IN 2011. 7 MONTHS LATER, CAR SHUDDERED, & STALLED AGAIN. ONLY DIFFERENCE WITH THIS OCCURRENCE IS NOW THE ENGINE DIED. TOWED BACK TO DEALER. WAS INFORMED IT WAS THE PCM OR MAIN COMPUTER WHICH CAUSED THE IGNITION COILS TO BURN UP. SO, IN SHORT, OWNING THIS CAR FOR 2 YEARS, HAVING TOWED 3 TIMES FOR THE SAME ISSUE, ALL IN 3 EXTREMELY UNSAFE CONDITIONS, HAS LEFT ME WITH NO CHOICE BUT TO FILE A COMPLAINT. THIS COMPUTER SOFTWARE ISSUE IS A MAJOR SAFETY CONCERN AND BASED ON OTHER COMMENTS FOUND ONLINE, FORD IS NOT WILLING TO TAKE NECESSARY PRECAUTIONS TO PREVENT WHAT COULD BE A SADDENING FATAL SITUATION. THIS CAR IS NOT SAFE TO DRIVE AND THE SERVICE DEPARTMENT AT FORD IS NOT COOPERATIVE IN RESOLVING THE PROBLEM. IT IS A KNOWN ISSUE YET NO RECALL HAS BEEN MADE. SO HEARTBREAKING TO SEE SO MANY THAT HAVE HAD THIS SAME PROBLEM AS ME AND KNOW THAT NOTHING IS BEING DONE. I AM PAYING FOR THIS REPAIR BUT WILL TURN AROUND AND SELL THE CAR. WON'T BE MY DEATH! NEVER WILL I PURCHASE A FORD VEHICLE. THE SAFETY OF MY FAMILY IS MY UTMOST CONCERN AND SHOULD ALSO BE FORD'S BUT APPARENTLY IS NOT. THANK YOU. *TR