NHTSA Complaint #10558183 — 1997 FORD EXPEDITION

TL* THE CONTACT OWNS A 1997 FORD EXPEDITION. THE CONTACT STATED THAT WHILE HE DRIVING 60 MPH, AN ABNORMAL NOISE EMITTED FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE LOCAL REPAIR SHOP WHERE IT WAS FOUND THAT THE SPARK PLUGS SEPARATED DUE TO A DEFECTIVE THREAD AND CYLINDER. THE DEALER REPLACED THE SPARK PLUGS WITH A NEWLY MANUFACTURED STEEL HEAD AND THREAD HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT WAS ADVISED THAT THE CYLINDER HEAD OR ENGINE POSSIBLY NEEDED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 140,000.