NHTSA Complaint #10558148 — 2009 TOYOTA RAV4

I NOW REGRETTABLY OWN A 2009 TOYOTA RAV4. I BOUGHT THIS VEHICLE IN SEPTEMBER 2013 FROM A CAR MAX DEALER IN POMPANO BEACH FLORIDA. I WAS NOT TOLD THAT THE CAR HAD TWO RECALLS THAT HAVE NOT BEEN TAKEN CARE OF. I BROUGHT CAR BACK TO CAR MAX SEVERAL TIMES, THEY DID VARIOUS REPAIRS, NEW BRAKES AND ALIGNMENT. THEN I LOOKED ONLINE AND SAW THAT THIS CAR HAS TWO RECALLS. I BROUGHT THE CAR TO TOYOTA OF DEERFIELD BEACH FLORIDA AND WAS TOLD BY THE MECHANIC THAT THIS PARTICULAR MODEL WAS NOT ON RECALL. I CONTINUED TO DRIVE THIS CAR BUT THE STEERING IS VERY LOOSE AND THE WHEEL DO NOT LINE UP PROPERLY. I CALLED TOYOTA USA AND THEY TOLD ME THAT THIS CAR IS ON RECALL TO BRING IT BACK TO THE DEALER. I BROUGHT IT BACK TO TOYOTA OF DEER BEACH AND WAS TOLD BY THE MANGER [XXX], THAT THEY HAD ALREADY INSPECTED THE CAR AND ANY FURTHER INSPECTION WOULD COST ME MONEY. I CALLED TOYOTA USA BACK, WHILE STILL AT THE DEALER AND HAD THEN TALK TO [XXX] BUT THIS DID NOT HELP. HE REFUSED TO INSPECT THE CAR OR OFFER ANY REMEDY. HE SAID THAT I COULD PAY $89.00 FOR AN ALIGNMENT. I WENT HOME AND CALLED TOYOTA USA AGAIN. THEN THEY TOLD ME THAT THE CAR WAS INSPECTED IN MAY 2013 BEFORE I OWNED IT. I ASKED, WHAT WAS THE OUT COME OF THE INSPECTION. THEY COULD NOT ANSWER, MERELY STATED THAT I WILL BE CONTACTED BY THEM AND THAT THERE ARE NOT PARTS AVAILABLE FOR THE RECALL. ONE OF THE RECALLS CONCERNS THE REAR SUSPENSION, ETC.THAT THEY CAN WEAR OUT AND MAY CAUSE DAMAGE. THE OTHER IS THE COMPUTER SYSTEM THAT NEEDS TO BE REPROGRAMMED SO THAT THE DRIVER DOESN'T STEP ON THE GAS INSTEAD OF THE BREAKS. CAMPAIGN #13V383000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR