NHTSA Complaint #10558078 — 2012 HONDA PILOT

I HAVE HAD ISSUES WITH A STRANGE ENGINE VIBRATION AT VARIOUS SPEEDS. I EMAILED HONDA 3 TIMES AND NEVER RECEIVED ANY RESPONSE. I FINALLY CALLED HONDA AND WAS TOLD I HAVE TO CONTACT A LOCAL DEALER. I HAVE BROUGHT MY VEHICLE IN TO HONDA 3 TIMES AND IT HAS NOT BEEN FIXED. THE SECOND TIME I DROPPED IT OFF I WAS TOLD THEY "DID SOME ADJUSTMENTS", BUT THEY DID NOT INDICATE WHAT THEY DID AND IT DID NOT FIX THE PROBLEM. THE LAST TIME I BROUGHT IT IN AND TOOK THE MAIN MECHANIC ON THE FREEWAY TO SHOW HIM THE NOISE. HE ACKNOWLEDGED THE NOISE AND SAID THAT IT WAS VIBRATION FROM THE MOTOR MOUNTS AND THAT THE MOTOR MOUNTS ARE MANAGED ELECTRONICALLY SO THEY CAN NOT FIX IT. HE TOLD ME THAT I WILL HAVE TO WAIT UNTIL HONDA HOPEFULLY COMES OUT WITH A SOFTWARE UPDATE THAT WILL FIX THE PROBLEM. *TR