NHTSA Complaint #10557260 — 2012 TOYOTA CAMRY

I OWN A 2012 4CYL CAMRY XLE. A KNOCKING SOUND COMING FROM THE BACK OF THE ROOF ON THE PASSENGER SIDE HAPPENS WHEN THE BODY INTEGRITY IS COMPROMISED, LIKE WHEN GOING OVER BUMPS OR ENTERING A HOME GARAGE FROM THE DRIVEWAY. BROUGHT THE CAR TO THE TOYOTA DEALER IN DECEMBER 2013 WHO REFUSED TO REPAIR THE PROBLEM BECAUSE THE CAR WAS OUT OF WARRANTY (THE CAR HAD OVER 40,000 MILES AND THE WARRANTY COVERAGE WAS UP TO 36,000 MILES). THEY OFFERED TO REPAIR THE CAR FOR $486.85 USD. ALTHOUGH TWO TOYOTA REPAIR CENTERS IN PUERTO RICO (TOYOTA SERVICE CENTER IN SAN LORENZO, PR AND FURIEL TOYOTA AUTO), BOTH ACKNOWLEDGED IT WAS A PROBLEM OTHER CUSTOMERS COMPLAINED ABOUT AND THEY KNOW OF. I SEARCHED ONLINE AND THERE ARE FORUMS DISCUSSING THE SAME PROBLEM ON 2012 CAMRY'S WITH SUNROOF, SO I UNDERSTAND IT IS A MANUFACTURING ISSUE FOR WHICH TOYOTA SHOULD BE RESPONSIBLE. *TR