NHTSA Complaint #10556750 — 2001 DODGE RAM 2500

I BOUGHT MY 2001 RAM NEW FROM DEALER . I PUT A DASH MAT ON FIRST WEEK I OWNED . A FEW YEARS AGO I NOTICED A DIP IN THE MAT . I TOOK IT OFF AND NOTICED A SECTION OF MAT MISSING. I CALLED THE LOCAL DEALER AND RECEIVED NO HELP . I AM NOW MISSING MOST OF MY DASH TOP . THERE ARE NUMEROUS SHARP PIECES WHICH MAY CAUSE DAMAGE IN THE DASH AREA . I FOUND A LONG TIME MOPAR MECHANIC AND HE INSTRUCTED ME TO CALL THE CHRYSLER CARE LINE . THEY TOLD ME THE MECHANIC HAD NO RIGHT TELLING ME HE HAS RECEIVED NUMEROUS COMPLAINTS AS THEY HAD NONE ON FILE. THREE DAYS LATER I RECEIVED A LETTER THANKING ME FOR CALLING THEM AND A LICENSE PLATE FRAME CONGRATULATION ME ON 200000 MILES . THIS IS THEIR WAY OF SAYING SORRY . WHILE CHECKING ON OTHER CHRYSLER PRODUCT ISSUES , I FOUND NUMEROUS COMPLAINTS ON THIS . THIS IS A LARGE SAFETY ISSUE AS COULD CAUSE FIRE OR FLYING PIECES . *TR