NHTSA Complaint #10556224 — 2006 FORD EXPLORER

WE BOUGHT THE USED VEHICLE IN MARCH 2012 WITH A 30 DAY WARRANTY. DURING THE FIRST MONTH, NOTICED ENGINE SLIPPING (USUALLY AROUND 45 MPH). CHECKED FLUIDS, ADDED COOLANT AND NAIVELY THOUGHT THE PROBLEM WOULD GO AWAY, AND IT SEEMED TO FOR ABOUT A MONTH. HOWEVER, THE ENGINE/TRANSMISSION SLIPPAGE HAS GOTTEN MUCH WORSE SINCE THEN. WE ARE CONSTANTLY ADDING COOLANT AND DRIVING VERY CAREFULLY TO AVOID A HARD JERK IN THE TRANSMISSION AROUND 45 MPH. WHEN WE TOOK IT TO THE LOCAL FORD DEALERSHIP, THEY SAID THAT THE "TRANSMISSION WAS PROBABLY SHOT" BUT THAT THEY COULD CHANGE THE SPARK PLUGS "FOR ABOUT $250 EACH EVEN THOUGH THAT PROBABLY WOULDN'T HELP." HOW IN THE WORLD CAN A SPARK PLUG BE THIS EXPENSIVE TO CHANGE? THE DEALERSHIP CHARGED US NEARLY $200 TO RUN DIAGNOSTICS FOR A PROBLEM THAT WE NOW KNOW IS RELATED TO THIS PARTICULAR VEHICLE. THIS SHOULD HAVE LONG AGO BEEN A RECALL, AND FORD SHOULD BE ASHAMED OF ITSELF FOR NOT FIXING THE PROBLEM SOONER. *TR