NHTSA Complaint #10555395 — 2008 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10555395
Vehicle	2008 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	December 26, 2012
Date Filed	December 9, 2013
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE BACK PASSENGER DOOR LATCH FAILED RESULTING IN THE DOOR NOT REMAINING CLOSED. THE DOOR HAD TO BE HELD SHUT WITH A BELT SO THAT IT COULD BE SAFELY DRIVEN. THANK GOD THAT NO ONE WAS IN THE BACK SEAT AS THEY MIGHT HAVE BEEN HURT IF THE DOOR FLEW OPEN WHILE DRIVING. THE AMATO FORD DEALER DID A DIAGNOSTIC TEST (FOR WHAT WE ARE NOT SURE AS IT IS A MANUAL DOOR NO ELECTRONIC LOCKS OR WINDOWS) THAT COST 113 DOLLARS AND THEN TOLD US IT WOULD COST 385 DOLLARS TO FIX. THIS IS CLEARLY A SAFETY ISSUE AND FORD SHOULD FIX THIS BEFORE SOMEONE IS KILLED. I HAVE BEEN A LOYAL FORD CUSTOMER BUT NEVER AGAIN WILL I PURCHASE A FORD VEHICLE IF THEY CARE THIS LITTLE FOR THEIR CUSTOMERS SAFETY. *TR

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