NHTSA Complaint #10553870 — 2013 MAZDA MAZDA3

ON FRIDAY 11/22/13 4PM I WENT TO GET MY OIL CHANGED AND CAR SERVICED. IT WAS THE END OF THE DAY & THE TECHNICIANS LEAVE AT 5PM. AFTER I RECEIVED MY CAR AT 5:10PM, I DECIDED TO TAKE SIDE STREETS TO GO PICK UP MY BROTHER, INSTEAD OF TAKING THE FREEWAY. THE CAR STARTED SLOWING DOWN AND EVENTUALLY STALLED IN THE MIDDLE OF THE INTERSECTION. THE ENGINE LIGHT AND THE TRACTION CONTROL SYSTEM (TCS) TURNED ON. I GOT TO THE SIDE & CALLED THE MAZDA TUTTLE-CLICK IN IRVINE, CA SERVICE CENTER. HE TOLD ME SINCE THE ENGINE LIGHT WASN'T BLINKING THAT IT WASN'T A SERIOUS PROBLEM & CALL AGAIN OR TAKE IT BACK TOMORROW MORNING IF IT STARTED BLINKING. I TOOK THE CAR OUT AGAIN & IMMEDIATELY THE CHECK ENGINE LIGHT STARTED BLINKING. I STOPPED IN A PARKING LOT & CALLED AGAIN. THEY EVENTUALLY AGREED TO TAKE THE CAR BACK TO RUN DIAGNOSTICS. ON 11/25/13 I CALLED BACK TO ASK IF MY CAR WAS READY TO BE PICKED UP. THEY SAID THEY WERE WAITING FOR A TRANSMISSION VALVE PART TO COME IN. IF THIS ISN'T RELATED TO HUMAN ERROR AND IT WAS PURE COINCIDENCE, THEN THAT'S A BIG COINCIDENCE. ALSO, THE CAR WOULD'VE STALLED ON THE FREEWAY ON MY WAY BACK TO SAN DIEGO IF I HADN'T GONE TO PICK UP MY BROTHER. *TR