NHTSA Complaint #10553802 — 2011 VOLKSWAGEN JETTA

FUEL SYSTEM, DIESEL issue reported to NHTSA

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Complaint Details

ODI Number	10553802
Vehicle	2011 VOLKSWAGEN JETTA
Component	FUEL SYSTEM, DIESEL
Date of Incident	November 20, 2013
Date Filed	November 26, 2013
Mileage	28,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

DRIVE HOME FROM WORK AT ABOUT 1500 HRS, WITH NO ISSUES. STOPPED AT LOCAL SUPERMARKET, STARTED ENGINE WITH SLIGHT DELAY, LEFT PARKING LOT, CAR STARTED TO BUCK, DROVE MAYBE 1/2 MI STARTED LOSING POWER, AFTER GOING ANOTHER 50 FT CAR ENGINE DIED, PUSHED CAR TO MY DRIVEWAY CALLED DEALERSHIP AND HAD CAR TOWED TO DEALERSHIP. ON 11/21/13 DEALERSHIP INFORMED ME THAT HPFP HAD EXPLODED SENDING METAL SHAVINGS INTO ENGINE, THEY ASKED ME IF I ACCIDENTALLY PUT GAS AND I RESPONDED WITH NO. THEY STATED THAT FUEL MAY HAVE BEEN CONTAMINATED. DEALERSHIP IS REPAIRING CAR SINCE IT IS STILL UNDER WARRANTY, SAID MAYBE 1 WEEK IN THE SHOP. I WAS GIVEN A RENTAL IN THE MEANTIME. *TR

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