NHTSA Complaint #10553761 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10553761
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	November 11, 2013
Date Filed	November 25, 2013
Mileage	42,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

PURCHASED THE VEHICLE USED APPRX 3 MONTHS AGO. TWICE IN THE 3500 MILES WE HAVE PUT ON IT, THE POWER STEERING HAS CUT OUT WHILE DRIVING. AFTER TAKING IT TO OUR LOCAL FORD DEALERSHIP, WE WERE TOLD THE STEERING GEARS NEED REPLACED AND WILL COST US ALMOST $1500. NONE OF WHICH IS COVERED UNDER THE WARRANTY THAT CAME WITH THE VEHICLE. AFTER CONTACTING FORD CUSTOMER ASSISTANCE, WE HAVE BEEN TOLD THAT THERE ARE "NOT ENOUGH COMPLAINTS" TO WARRANT A RECALL. I DO NOT THINK THIS IS SOMETHING WE, THE CUSTOMER, SHOULD BE HELD RESPONSIBLE FOR PAYING FOR AS IT IS A MANUFACTURERS DEFECT. HOW MANY COMPLAINTS DO THEY NEED? IT'S A SAFETY ISSUE AND FORD NEEDS TO STEP UP AND TAKE CARE OF IT. *TR

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