NHTSA Complaint #10553651 — 2008 GMC ACADIA

WHILE DRIVING OUR GMC ACADIA WE HAD LOST OUR TRANSMISSION WITH NO WARNING. WE WERE 300 MILES FROM HOME AND HAD TO HAVE THE VEHICLE TOWED BACK TO OUR HOME SO WE COULD FIGURE OUT WHAT HAD HAPPENED. UPON DOING RESEARCH WE HAD LEARNED THAT THE WAVE PLATE INSIDE THE TRANSMISSION HAD BROKE AND DESTROYED THE TRANSMISSION WITH KNOW WARNING SIGN. FORTUNATELY ENOUGH I HAD JUST EXITED THE FREEWAY TO PULL INTO A SHOPPING CENTER FOR REST. THE POTENTIAL FOR THIS PROBLEM TO HAPPEN WHILE ON THE FREEWAY WOULD HAVE HAD A MUCH WORSE OUTCOME AND HAD THE POTENTIAL TO BE VERY DANGEROUS TO ME AND MY FAMILY. I HAVE LEARNED THROUGH RESEARCH THAT GM IS AWARE OF THE PROBLEM AND HAS REFUSED TO RECALL THE VEHICLE TO REPAIR THIS ISSUE. THIS IS NEGLIGENCE ON GM'S PART AS THEY WERE ADVISED BY THEIR OWN ENGINEERS TO USE A $30 WAVE PLATE, BUT DO TO COST EFFECTIVENESS AND NEGLIGENCE DECIDED TO SELECT THE $1.50 PART THAT BREAKS DOWN OVER TIME COSTING THEIR CONSUMERS THOUSANDS OF DOLLARS IN REPAIR. TO REPAIR THE WAVE PLATE IS NOT COSTLY, BUT WHEN IT BREAKS IT DESTROYS THE TRANSMISSION AND IT NEEDS TO BE COMPLETELY REPLACED AT A COST BETWEEN $4000.00 - $6000.00. THIS IS COMPLETELY UNCALLED FOR AND GM NEEDS TO OWN UP TO THEIR DEFICIENCIES. I HAVE CONTACT GM AND ADVISED THEM OF MY DISPLEASURE WITH THEIR PRODUCT AND CHOICE OF PARTS. I WAS TOLD THAT THEY ARE AWARE OF THE ISSUE, BUT WILL NOT DO ANYTHING TO HELP THEIR CONSUMERS. *TR