NHTSA Complaint #10553402 — 2006 JEEP COMMANDER

2006 JEEP COMMANDER. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSFER CASE MOTOR ACTUATOR RECALL NOTICE AND SEEKS COMPENSATION FOR REPAIRS. *SMD THE CONSUMER STATED THE SERVICE 4WD SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THEY REPLACED THE TRANSFER CASE MOTOR ACTUATOR AT A COST OF $ 708.95. THE CONSUMER RECEIVED A RECALL NOTICE, SEVERAL MONTHS LATER AND APPLIED FOR COMPENSATION UNDER THE RECALL. HOWEVER, CHRYSLER INFORMED THE CONSUMER THAT A FIX FOR THE RECALL HAD NOT BEEN FOUND AND HE WOULD RECEIVED ANOTHER RECALL NOTICE WHEN THE DECISION WAS MADE ON HOW TO FIX THE PROBLEM. IN SEPTEMBER, THE CONSUMER RECEIVED A SECOND RECALL NOTICE AND CONTACTED CHRYSLER ABOUT HIS COMPENSATION. HE WAS ASSIGNED ANOTHER CASE NUMBER AND WAS INFORMED THE REFUND WOULD BE PAID OUT IN FOUR WEEKS. IN LATER OCTOBER, HE AGAIN CONTACTED CHRYSLER ABOUT THE STATUS OF HIS REFUND. HE WAS INFORMED, THE CLAIM WAS DENIED SINCE IT HAD NOTHING TO DO WITH THE SHIFTING INTO NEUTRAL ADDRESSED IN THE RECALL.