NHTSA Complaint #10553348 — 2009 MINI COOPER S CLUBMAN

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10553348
Vehicle	2009 MINI COOPER S CLUBMAN
Component	POWER TRAIN
Date of Incident	July 8, 2013
Date Filed	November 22, 2013
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

BOTH THE TENSIONER AND THE TIMING CHAIN WENT ON THIS CAR WITH IN A FEW DAYS. WE WERE LUCKY THAT IT DID NOT TEAR APART THE ENGINE. WE CALLED MINI COOPER, AND NEW COUNTRY MINI WHERE WE BOUGHT THE CAR BRAND NEW, AND WERE TOLD THAT THERE WERE NO ISSUES WITH THESE ITEMS. HOWEVER, EVERY MINI CHAT ROOM IT WAS A HOT TOPIC. WE ORDERED THE PARTS AND MY HUSBAND INSTALLED THEM. IN OCTOBER WE RECEIVED A SERVICE BULLETIN ON THE SAME PARTS, AND CALLED THE 800 NUMBER. I SPOKE WITH THE ADVISOR AND EVEN THEY COULD NOT GIVE ME A STRAIGHT ANSWER ON REPAIRING THIS CAR. FIRST THEY WOULD REIMBURSE US FOR THE PARTS, THEN THEY WANTED TO SEND A FLATBED TO PICK IT UP (THE FRONT DOOR LOCKS ARE ALSO FROZEN SHUT) AND PROVIDE A LOANER, THEN THEY NEVER SHOWED. I NEED HELP. THIS $34,000 CAR IS A DEATH TRAP. *TR

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