NHTSA Complaint #10553180 — 2005 TOYOTA PRIUS

TL* THE CONTACT OWNS A 2005 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE TURNING, THERE WAS AN ABNORMAL VIBRATION FROM THE STEERING WHEEL WITHOUT WARNING. THE CONTACT MENTIONED THAT THE STEERING WHEEL REMAINED LOOSE AFTER THE FAILURE. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 12V537000 (STEERING) BUT DID NOT RECTIFY THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,000 AND THE CURRENT MILEAGE WAS 131,000. UPDATED 03/31/14*LJ THE CONSUMER STATED THE MANUFACTURER OFFERED TO PAY 50% OF THE REPAIRS. THE CONSUMER BELIEVES THE MANUFACTURER SHOULD PAY FOR 100% OF THE REPAIRS. UPDATED 04/01/2014 *JS