NHTSA Complaint #10553125 — 2007 GMC ENVOY

GENERAL MOTORS ISSUED A SPECIAL COVERAGE ADJUSTMENT-FUEL LEVEL SENSOR CONTACT WEAR NOTICE # 10054E TO COVER 100% OF REPLACING A MALFUNCTIONING FUEL GAUGE. MY FUEL GAUGE MALFUNCTIONED AS OUTLINED IN THE NOTICE AND I HAD MY FUEL GAUGE REPAIRED AT MY OWN EXPENSE. WHEN I LEARNED OF THE SPECIAL COVERAGE, I COMPLETED THE GENERAL MOTORS PRODUCT FIELD ACTON CUSTOMER REIMBURSEMENT REQUEST FORM AND SENT THE REQUIRED COPIES OF RECEIPTS THAT SHOWED ALL REQUIRED INFORMATION TO HENDRICK GMC VIA FAX ON 9/13 AND HAND DELIVERED THE SAME INFORMATION ON 10/4. I HAVE NEVER RECEIVED MY REFUND FOR THE REPAIR I PAID FOR OUT OF POCKET. I HAVE CALLED AND E-MAILED THE GENERAL MANAGER OF HENDRICK GMC; I HAVE CALLED AND TRIED TO SPEAK TO HIM. I CALLED THE 800 NUMBER PROVIDED IN THE NOTIFICATION TO FILE A COMPLAINT. I HAVE LEFT MESSAGES FOR A TEAM LEADER AT THE CUSTOMER ASSISTANCE CENTER AND HE HAS NOT RETURNED MY CALLS NOR ARE THEY SENDING ME THE PROMISED REFUND. I BELIEVE THAT THIS SPECIAL COVERAGE ADJUSTMENT IS JUST A WAY FOR GMC TO NOT TO HAVE TO ISSUE A RECALL, AND THEY ARE PICKING AND CHOOSING WHO THEY ARE REFUNDING. GMC SHOULD NOT BE ALLOWED TO USE SUCH A DISHONEST PLOY TO AVOID PAYING TO REPAIR A DEFECT. *TR