NHTSA Complaint #10553103 — 2007 JEEP COMMANDER 4X4

I TOOK MY 2007 JEEP COMMANDER TO GET A N23 RECALL DONE ON IT. WITHOUT CHECKING ANYTHING BEFORE I DROVE OFF THE LOT AFTER THEY DID THE UPDATE, I TRIED MY 4LO DRIVE OUT AND WOULD NOT WORK A FEW WEEKS LATER. I ADVISED THE JEEP DEALERSHIP OF THE PROBLEM BUT THEY SAID HAD NOTHING TO DO WITH THE RECALL. AS I LOOKED FURTHER INTO MY SITUATION IM NOT THE ONLY PERSON TO EXPERIENCE THIS ISSUE WITH THIS EXACT RECALL. I HAD JEEP TAKE IT BACK IN TO LOOK OVER THE RECALL. THEY HAD MY VEHICLE FOR 2 DAYS TO TELL ME THAT ITS MY TRANSFER CASE ACTUATOR THAT HAS GONE OUT. AS I ADVISED THAT THE PAPERWORK I GAVE TO THEM REGUARDING THIS RECALL IS IN REGUARDS TO MY TRANSFER CASE ACTUATOR ELECTRICAL FAILURE. BUT THEY INSIST ITS NOW UP TO ME TO PAY AND FIX THIS MYSELF. SO NOW IM STUCK HAVING TO FORK OUT MONEY TO REPLACE A PART THATS NOT COMMUNICATING WITH THE RECALL THAT WAS SENT TO ME IN THE FIRST PLACE PLUS A DIAGNOSTICS FEE FOR TAKING MY JEEP BACK. SOMETHING THAT WAS SUPPOSED TO HELP MY JEEP HAS MADE IT WORSE AND TO TOP IT OFF I'VE GOT NOTHING BUT HORRIBLE CUSTOMER SERVICE FOR THE DEALERSHIP AND ALSO CHRYSLER CUSTOMER SERVICE. I HAVE A PAPER IN FRONT OF MY FACE THAT SHOWS WHY THEY ARE HAVING A RECALL DUE TO THE TRANSFER CASE ACTUATOR BUT SOMEHOW NOT THE DEALERSHIP OR CHRYSLER CANT FIND SUCH THING. I TOLD THEM TO GET ON THE INTERNET AND WAS INFORMED THAT EVERYTHING YOU SEE ON THE INTERNET IS NOT TRUE. THATS WHEN I HAD ENOUGH. HOW DARE THEM SAY THAT WHEN CHRYSLERS NAME IS ON THE TOP LEFT OF THE RECALL. I FEEL NOW THAT I WAS LET DOWN BY THE DEALERSHIP AND CHRYSLER AND HAVE NO WHERE TO TURN TO HELP ME GET THIS PROBLEM FIXED WITHOUT PAYING OUT OF MY POCKET. *TR