NHTSA Complaint #10553055 — 2003 NISSAN MURANO

MY WIFE AND I WERE TRAVELING 55 MILES AN HOUR WHEN THE TRANSMISSION STOPPED WORKING IN OUR 2003 NISSAN MURANO, JERKING THE CAR (AND US), AND LEAVING THE VEHICLE PARALYZED IN NIGHT TRAFFIC IN THE FAST LANE. SEVERAL CARS NEARLY HIT US UNTIL WE COULD SAFELY STEER THE CAR TO THE SHOULDER. WE WERE OBVIOUSLY SCARED TO DEATH AND HURT FROM THE ABRUPT STOP. THE VEHICLE WOULD THEN ONLY CARRY US ABOUT 1 MILE AN HOUR ALONG THE SHOULDER UNTIL WE COULD GET TO SAFETY. THIS VEHICLE ONLY HAS 80,100 MILES ON THE ODOMETER (OVER A 10 YEAR PERIOD.) IT IS VERY WELL CARED FOR AND MAINTAINED. WE TOOK IT TO THE NISSAN DEALER (WOODMEN NISSAN OF COLORADO SPRINGS) FOR REPAIR, AND ARE NOW TOLD IT NEEDS A NEW TRANSMISSION. THEY WILL CHARGE US $3,600 PLUS TAX FOR A REBUILT TRANSMISSION. NISSAN MOTOR COMPANY, LTD IS AWARE THAT IT PUT DEFECTIVE TRANSMISSIONS IN THIS MODEL YEAR, BECAUSE IT LATER EXTENDED ITS POWER TRAIN WARRANTY (AFTER CONSUMER COMPLAINTS) FOR THIS MODEL TO 120,000 MILES OR 10 YEARS, WHICHEVER CAME FIRST. AGAIN, MY VEHICLE HAS ONLY 80,000 AND JUST WENT OVER THE 10 YEAR MARK. THIS PRODUCT IS UNACCEPTABLE AND NEARLY COST ME AND MY WIFE OUR LIVES. NISSAN'S MISTAKE IS ALSO NOW POTENTIALLY COSTING US THOUSANDS OF DOLLARS TO FIX. I WANT NISSAN TO TAKE CARE OF THIS DEFECT BY REPLACING THE TRANSMISSION IN OUR CAR. I HAVE CONTACTED IT'S CUSTOMER CARE CENTER AND AM NOW WAITING FOR A RESPONSE. IT IS SOLELY NISSAN'S FAULT., AND IT'S RESPONSIBILITY TO REPAIR. I HAVE INFORMED MILLIONS AS A NEWS ANCHOR ACROSS THE COUNTRY OVER THE PAST 18 YEARS ,AND I NOW WORK AS A FREE-LANCE JOURNALIST WITH TWO NATIONAL NEWS NETWORKS, I WILL SHARE NISSAN'S RESPONSE TO MY REQUEST WITH EVERY LIVING PERSON IN MY SPHERE OF INFLUENCE THROUGH EVERY AVENUE OF BROADCAST AND SOCIAL MEDIA I POSSIBLY CAN. WE WILL SEE IF A COMPANY THAT PUT IT'S CUSTOMERS IN DEFECTIVE, DANGEROUS VEHICLES WILL DO THE RIGHT THING. *TR