NHTSA Complaint #10552478 — 1999 FORD WINDSTAR

MY 19YR OLD DAUGHTER WAS TRAVELING TO NEW JERSEY FROM INDIANA ON RT.70. WHEN USING THE CRUISE CONTROL ATTEMPTED TO EXIT FOR A REST STOP WHEN SHE APPLIED THE BREAK THE ABS LIGHT CAME ON AND THE CRUISE CONTROL DID NOT DISENGAGE. SHE HAD COMMITTED TO THE EXIT RAMP THANK GOD SHE WAS ABLE TO MOVE BACK OFF THE RAMP JUST IN TIME TO MISS THE OVER PASS BARRIER. SHE HAD TO RIDE THE SHOULDER SHUTTING DOWN THE IGNITION ONCE SHE DID THAT SHE WAS ABLE TOB RESUE. SHE DID NOT USE THE CRUISE CONTROL AGAIN AND BUT THEN THE ENGINE LIGHT CAME ON A COLD START. I CHECK THE CODE AND DTCS FOUND WADE BANK ONE AND TWO LEAN FOUND A BAD PCV VALVE AND REPLACED IT. BUT WHEN READING THE CODES FOUND 9 ADDITIONAL CODES C1185 C1198 C1194 C1254 C1256 C1250 C1242 C1214 AND C1210. I THEN CALLED THE FORD DEALERSHIP AND CHECKED FOR RECALLS. FINDING 3 I FOLLOWED UP HAVING TWO BEING SERIOUS AND HAVING TO DO WITH SPEED CONTROL REAR SUBFRAME AND REAR SUPPORT. WHEN ASKING THE SERVICE ADVISOR WHAT THESE CODES MEANT HE HAD NO CLUE HE SAID AND WITHOUT A COSTLY SCANNER CHARGE THE TECH HAD NO IDEA. SO AS ALWAYS I HIT THE INTER NET ANDEASILY FOUND NUMEROUS COMPLAINTS . . . I WAS A SERVICE ADVISOR FOR HONDA FOR 5YRS AND A TECH FOR 10 PRIOR. I NEVER PUT MY CUSTOMERS LIFE ON THE LINE WTH? IS FORD TEACHING THESE MEN? I WILL HAVE TO INSPECT AND REPAIR THIS VEHICLE MYSELF BEING DISABLED THIS WILL NOT COME EASY. I DON'T TRUST THEM AT ALL ANYMORE. MY FAMILY'S LIFE IS TO IMPORTANT TO HAVE A MONEY HUNGRY COMPANY KILL THEM. AND ONCE REPAIRS ARE FINISHED I WILL SELL IT AND BUY A HONDA. YES HONDA IS NOT PERFECT BUT I HAVE NEVER SEEN THE COMPANY EVER MISLEAD CUSTOMERS INTENTIONALLY AS THIS AND WHEN THEY MESSUP THEY COVER THEIR CUSTOMERS AND FIX IT RIGHT.UNREAL. *TR