NHTSA Complaint #10552270 — 2007 HYUNDAI SONATA

WHILE DRIVING, THE VISOR WOULD NOT GO BACK TO THE UP POSITION. THE VISOR WOULD NOT REMAIN IN A FIXED POSITION. THIS CAUSED REDUCED VISIBILITY. ON SHARP TURNS THE VISOR WOULD SWING AND HIT THE DRIVER IN THE HEAD. THE DEALERSHIP SAID THEY COULD FIX IT AT MY EXPENSE, BECAUSE OF MILEAGE THERE WAS NO MORE WARRANTY, AND THE PART WAS NOT IN STOCK THAT DAY. ONLINE FORUMS AND HYUNDAI'S OWN SERVICE BULLETIN TSB-09-01-003 DOCUMENT SHOW THAT IT IS KNOWN THIS PART PREMATURELY FAILS. THE DEALERSHIP REFUSED TO ACKNOWLEDGE THAT HYUNDAI HAD ISSUED ANY DOCUMENTS RELATED TO THIS ISSUE. THEY ALSO STATED THAT HYUNDAI HAS NEVER AND WILL NEVER DO A STATE BY STATE RECALL, THIS CLAIM IS PROVED FALSE BY NHTSA CAMPAIGN 13V-354. IF HYUNDAI HAD ISSUED A RECALL WHEN THEY BECAME AWARE OF THE ISSUE, OR REPLACED THE PART PROACTIVELY WHEN MY CAR WAS STILL UNDER WARRANTY I WOULD HAVE HAD A SAFER DRIVING EXPERIENCE. *TR