NHTSA Complaint #10551643 — 2014 FORD FOCUS

WHEN THE VEHICLE COMES TO A COMPLETE STOP IT ROLLS BACKWARDS BEFORE YOU CAN PLACE YOUR FOOT ONTO THE ACCELERATOR. THE VEHICLE WILL ALSO PULL ITSELF FORWARD OR BACKWARD FROM THE BOTTOM OF A HILL AND CLEARS THE HILL WITHOUT MANUAL ACCELERATION. THE TRANSMISSION SLIPS AND CAUSES A JERKING MOVEMENT WHILE PULLING OFF. IN ESSENCE, THE VEHICLE WILL CONTINUE ROLLING WHEN THE FOOT IS NOT ON THE BRAKE WHICH SERVES AS A POSSIBLE ACCIDENT RISK. THE VEHICLE WAS TAKEN TO THE FORD DEALERSHIP IN WHICH IT WAS PURCHASED FROM AND I WAS TOLD BY THE MANAGER TO TAKE IT TO THE SERVICE DEPARTMENT WHERE I WAS THEN TOLD BY THEM THAT THE VEHICLE IS EQUIPPED WITH HILL ASSIST AND THAT IT IS SUPPOSED TO ACT IN THAT MANNER. IN THE FORD CAR MANUAL IT DOES MENTION THE ACTION OF HILL ASSIST BUT IT DOES NOT STATE THAT THE CAR IS SUPPOSED TO ROLL BACKWARD OR FORWARD UP A HILL WITHOUT HILL ASSIST BEING ON. *TR