NHTSA Complaint #10550963 — 2007 LEXUS GS 350 ENGINE

Complaint Details

ODI Number	10550963
Vehicle	2007 LEXUS GS 350
Component	ENGINE
Date of Incident	November 5, 2013
Date Filed	November 5, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I RECEIVED AN URGENT SAFETY RECALL FROM LEXUS/ TOYOTA MOTORS REGARDING A NO-CHARGE REPLACEMENT FOR A 2GR-FSE INTAKE VVT ACTUATOR GEAR. WHEN I CONTACTED LEXUS, THEY INDICATED THAT PARTS WILL NOT BE AVAILABLE UNTIL MARCH OF 2014, (WITH NO GUARANTEE THAT THEY WILL HAVE THEM AT THAT POINT,) AND THAT THEY WOULD PLACE MY NAME ON A WAITING LIST. I FIND IT UNACCEPTABLE THAT I'M INFORMED OF A DANGEROUS SAFETY ISSUE, THEN TOLD I HAVE TO WAIT 4+ MONTHS FOR RESOLUTION. WHAT IS AN ACCEPTABLE AMOUNT OF TIME THAT A MANUFACTURER HAS TO PROVIDE PARTS/ MATERIALS AND PERFORM REPAIRS? PLEASE ADVISE. *TR

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