NHTSA Complaint #10550947 — 2007 SAAB 9-3 SUSPENSION

Complaint Details

ODI Number	10550947
Vehicle	2007 SAAB 9-3
Component	SUSPENSION
Date of Incident	August 10, 2013
Date Filed	November 5, 2013
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

DRIVER STARTED HEARING A CLUNKING SOUND ON THE LEFT FRONT SIDE. UPON GETTING BRAKE WORK DONE MECHANIC DISCOVERED THAT THE LEFT FRONT COIL SPRING HAD BROKEN. DRIVER CONTACTED THE MAZDA/SAAB DEALERSHIP OF BEDFORD, OHIO AND WAS TOLD THAT THE VEHICLE WAS COVERED IN A WARRANTY EXTENSION FOR THE COIL SPRINGS AND SCHEDULED THE REPAIR WORK. AFTER TAKING THE VEHICLE IN FOR SERVICE THE DEALERSHIP RECOGNIZED THAT THEY HAD MADE A MISTAKE AND THE WARRANTY EXTENSION WAS ONLY FOR 2003-2006, AND WOULD NOT HONOR THE REPAIR. IF THE SAME PROBLEM IS OCCURRING IN THE 2007 MODELS, THE WARRANTY EXTENSION SHOULD ALSO APPLY TO THOSE VEHICLES. *TR

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