NHTSA Complaint #10550660 — 1999 GMC YUKON SERVICE BRAKES, HYDRAULIC

Complaint Details

ODI Number	10550660
Vehicle	1999 GMC YUKON
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	October 15, 2013
Date Filed	November 3, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

BRAKE ROTOR AND PAD KIT PURCHASED FROM ROCK AUTO WAS THE WRONG DIMENSION AND THEY REFUSED TO ACCEPT THE IMPROPER FIT, THE FOLLOWING RESPONSE FROM ROCK AUTO: :[XXX] I HAVE RECEIVED A REPLY FROM THE MANUFACTURER CONFIRMING THAT PART NUMBER KOE 1970, THE ROTORS YOU RECEIVED, ARE THE CORRECT ROTORS FOR A 1999 GMC YUKON 5.7L V8 WITH 4WD AND 6 LUG WHEELS. THE PART NUMBER FOR THESE ROTORS SHOULD BE AR8609XPR. IF THIS IS NOT THE NUMBER STAMPED ON THE ROTOR YOU RECEIVED, YOU MAY HAVE RECEIVED A MIS-BOXED PART. IF THAT IS THE CASE, PLEASE RESPOND WITH THE NUMBER THAT IS STAMPED ON THE ROTOR YOU RECEIVED. IF THIS NUMBER MATCHES THE ROTORS YOU RECEIVED, YOU CAN SIMPLY FOLLOW THE RETURN INSTRUCTIONS I HAVE EMAILED TO YOU. IN THIS CASE WE WOULD BE UNABLE TO REFUND YOU THE ORIGINAL SHIPPING, BUT WE WILL COVER THE RETURN SHIPPING IN THE FORM OF A SHIPPING LABEL. WHEN THE MANUFACTURER SAYS THAT THE FIT IS CORRECT AND THE CUSTOMER SAYS IT IS NOT, IT IS OUR POLICY TO SPLIT THE SHIPPING ON THE ORDER. I APOLOGIZE FOR THE INCONVENIENCE, AND THANK YOU FOR YOUR COOPERATION IN THIS MATTER. THIS IS A VERY DANGEROUS CONDITION WHERE THE AFTERMARKET "BROKERS" LIKE ROCK AUTO ARE SELLING PARTS THAT ARE THE WRONG SIZE AND THEN SUPPORTING THE MANUFACTURER (PROFITING). THE THICKNESS OF THE ROTOR PLATE PUSHED MY ROAD WHEEL OUT BEYOND FULL WHEEL LUG NUT ENGAGEMENT AND NO ENGAGEMENT OF THE ROAD WHEEL CENTER HOLE WITH THE BEARING HUB. THE ONLY CONTACT WAS THE LUG NUTS. THIS IS AN EXTREMELY DANGEROUS CONDITION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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