NHTSA Complaint #10550436 — 2005 MERCEDES BENZ E500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10550436
Vehicle 2005 MERCEDES BENZ E500
Component ENGINE
Date of Incident
Date Filed
Mileage 51,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I TOOK MY CAR 2005 E500 FOR REGULAR MAINTENANCE AT THE DEALER AND WAS TOLD THE BALL BEARINGS NEEDED TO BE REPLACED IN JULY 2011. THEN AFTER CHECKING EVERYTHING OUT, THE DEALER TOLD ME THE FUEL RING UNDER THE SEAT NEEDS TO BE REPLACED. COST USD 600. ALSO THERE WAS GASOLINE SEEPING OUT OF CAR ONTO THE DRIVEWAY WHEN CAR WAS PARKED. I STARTED SMELLING GASOLINE SMELL IN MARCH 2012. I TOOK THE CAR AGAIN TO THE DEALERSHIP IN JULY 2012 AND THIS TIME THEY REPLACED THE FUEL SYSTEM. COST USD 2100. THERE WERE PUDDLES OF GASOLINE IN MY GARAGE AFTER THE SERVICE. I WAS TOLD THERE MIGHT BE GASOLINE SMELL. AFTER THE SMELL LINGERED AFTER EVERY FILLUP I TOOK THE CAR BACK TO DEALERSHIP. THE DEALERSHIP AGAIN WANTED TO CHARGE ME USD 3000 FOR THE FUEL LEAK BUT I TOLD THEM I JUST FIXED THE FUEL LEAK PROBLEM. THIS WAS IN SEPT 2012. THIS TIME THE DEALERSHIP DIDN'T CHARGE ME ANYTHING. I AGAIN TOOK MY CAR TO THE DEALERSHIP FOR A CHECK ENGINE LIGHT THAT CAME ON IN SEPT 2013 TO MERCEDES BENZ IN GRAPEVINE, TX. I WAS TOLD THERE IS A LEAK IN THE FUEL TANK AND THE COST IS USD 2115. I TOLD THE DEALER ABOUT THE NHTSA INVESTIGATION, CLASS ACTION LAWSUIT FOR THE FUEL SYSTEM ON MERCEDES E500 VEHICLES AND THE SERVICE ADVISOR, MATT PINECREST, TOLD ME THE CASE WAS SETTLED AND MERCEDES WON. THIS IS OBVIOUSLY A FALSEHOOD. THIS PROBLEM HAS NOW TAKEN AN EMOTIONAL TOLL ON ME SINCE I CAN'T DRIVE MY CAR PROPERLY WITHOUT WORRYING. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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