NHTSA Complaint #10550026 — 2008 KIA SEDONA

MY 2008 KIA SEDONA (STILL UNDER WARRANTY SINCE PURCHASED IN JANUARY 2009) CONTINUES TO HAVE AN ISSUE WITH THE DRIVER SIDE SLIDING DOOR OPENING AND CLOSING. SOMETIMES THE DOOR WOULD NOT OPEN/CLOSE ENTIRELY, WOULD STOP AS IT OPEN/CLOSES, OR WILL NOT OPEN AT ALL ELECTRONICALLY, ONLY MANUALLY. KIA SERVICE DEPARTMENT HAS BEEN VERY DILIGENT IN ATTEMPTING TO FIX THE ISSUE ON TWO SEPARATE OCCASIONS. THE FIRST OCCASION, THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I WENT TO PICK THE VEHICLE UP AND RIGHT AWAY WAS ABLE TO SHOW THE SERVICE DEPARTMENT THE ISSUE. THEY WITNESSED THE ISSUE AND ORDERED A REPLACEMENT PART OF WHICH DEALERSHIP REPLACED. APPROXIMATELY 1 MONTH LATER, THE SAME ISSUE WITH THE SAME DOOR SURFACED AGAIN. THIS SECOND TIME THE DEALERSHIP KEPT THE VEHICLE FOR ONE WEEK (MONDAY ' FRIDAY, 9/23-9/27/2013) AND REPLACED TWO MORE PARTS ON THE DOOR. THE ISSUE STILL REMAINS AFTER THREE COMPONENT REPLACEMENTS/REPAIRS. FURTHERMORE, THE INSIDE WALL/CASING FROM PREVIOUS WORK ON THE DRIVER SLIDING DOOR IS NOW COMING APART AND NEEDS TO BE FIXED. ADDITIONALLY, THE PASSENGER SLIDING DOOR SHOWED ONE SYMPTOM OF THE SAME ISSUE AS THE DRIVER SLIDING DOOR WITH OPENING AND CLOSING AS WELL AS VERY DIFFICULT TO OPEN WHEN THE PWR IS TURNED OFF IN THE OVERHEAD CONSOLE (MORE DIFFICULT THAN USUAL). THEREFORE THERE IS CONCERN THE PASSENGER SLIDING DOOR IS GOING TO START EXPERIENCING THE SAME ISSUE AS THE DRIVER SLIDING DOOR. I HAVE CONTACTED KIA CUSTOMER ASSISTANCE CENTER REQUESTING KIA FIX THE ISSUE TO 100% OPERATIONAL AND WARRANTY THE WORK/PARTS PAST THE ORIGINAL VEHICLE WARRANTY PERIOD AT NO COST TO ME. THIS ISSUE IS NOT ISOLATED AS THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) ' HTTP://WWW.SAFERCAR.GOV HAS RECORD OF AT LEAST 7 CASES FOR KIA SEDONA 2008 VEHICLES EXPERIENCING IDENTICAL OR SIMILAR ISSUES WITH SLIDING DOORS JUST LIKE MY VEHICLE. *TR