NHTSA Complaint #10549587 — 2012 BMW 535I

THE CAR HAS BEEN IN AND OUT OF THE SHOP FOR VARIOUS PROBLEMS FROM THE MOMENT WE BOUGHT IT. THE CAR STARTED MAKING WHISTLING SOUNDS AND ENGINE LIGHTS WOULD COME ON AND HAS BEEN SEEN BY BMW RTS ALREADY 4 TIMES. BUT MOST RECENTLY MY HUSBAND WAS WAITING AT THE LIGHT TO MAKE A LEFT TURN WHEN HIS STEERING WHEEL ALL OF A SUDDEN LOCKED AND HE COULD NOT DRIVE IT. SO WE TOOK IT IN TO GET IT SERVICED AND WAS TOLD TO IMMEDIATELY CONTACT BMW OF NORTH AMERICA . 3 WEEKS LATER I FINALLY RECEIVED MY CAR AND CAUSE OF THIS STEERING ERROR READS: EPS CONTROL UNIT IS FAULTY. THE REPLACED THE EPS CONTROL UNIT, BASICALLY THE STEERING RACK, AND THE EPS CONTROL UNIT FAILED AGAIN! THEY DISCONNECTED THE BATTERY TO RESET THE CONTROL MODULES REPROGRAMMED THE EPS CONTROL UNIT, ADJUSTED THE STEERING ANGELS, INITIALIZED ALL WINDOWS AND SUNROOF, PERFORMED ACTIVE 4 WHEEL ALIGNMENT. BASICALLY THE CARS A DUD AND BMW REFUSES A BUY BACK. *TR