NHTSA Complaint #10549297 — 2008 GMC ACADIA

WE BOUGHT VEHICLE FROM HENDRICK TOYOTA ON 6/15/2013. MY WIFE BEGAN DRIVING TO WORK WHEN IT COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. SHE WAS FRANTIC BECAUSE OF THE BUSY STREET AND THANKFULLY, OUR KIDS WERE NOT IN THE VEHICLE. CAR WAS TOWED TO HENDRICK WHERE IT WAS DETERMINED THAT TRANSMISSION FAILED. IT WAS TOLD TO ME THAT THE WAVE PLATE IN THESE VEHICLES WAS KNOWN TO FAIL AND AFTER RESEARCH AND A TECHNICIANS AFFIRMATION, APPARENTLY GMC NEVER TEMPERED THIS PARTICULAR PART AND HAVE KNOWN ABOUT THE ISSUE FOR QUITE SOME TIME. AGAIN, AFTER RESEARCHING, I'VE SEEN COUNTLESS COMPLAINTS/ISSUES OF PEOPLE WITH THE SAME THING HAPPENING AND THAT GM AND THEIR SERVICE AND CUSTOMER SATISFACTION DEPARTMENTS QUITE SIMPLY EXPLAIN IT AWAY AS "WELL, THERE'S NOTHING WE CAN DO" DESPITE, WHAT APPEARS TO BE, CLEAR EVIDENCE THAT THIS MAJOR POWER TRAIN PROBLEM HAS BEEN COMPLETELY IGNORED. NOW, I'M LOOKING AT A BILL OF $3000+ (DEALER COST) TO REPAIR AND FROM WHAT I'VE SEEN, OTHERS ARE HAVING THE VEHICLES FIXED AT LEAST THE $4000. I WILL DO WHATEVER I CAN TO RECOUP ANY REPAIR COSTS THAT THIS MAJOR ISSUE HAS CAUSED. IT IS BEYOND FRUSTRATING THAT I ONLY HAD THE VEHICLE FOR ABOUT 100 DAYS AND NOT EVEN 3000 MILES ON IT (AFTER THE 90 DAY/3000 MILE WARRANTY HAD EXPIRED) TO ONLY FORK OUT THOUSANDS OF DOLLARS FOR AN ISSUE THAT A MAJOR AUTOMOBILE COMPANY SHOULD HAVE RECALLED. I CAN TELL YOU THAT THROUGH THIS EXPERIENCE, I WILL NEVER PURCHASE ANOTHER GM VEHICLE AGAIN BECAUSE OF THEIR INCREDIBLE LACK OF CONSIDERATION TO MAKE THIS RIGHT WITH ALL THAT HAVE HAD THIS ISSUE. I HOPE TO HEAR FROM SOMEONE VERY SOON IN REGARDS TO THIS MATTER. IT'S UNFORTUNATE THAT MANY PEOPLE HAVE SUFFERED A GREAT FINANCIAL LOSS BECAUSE OF A CLEAR DECISION BY GM TO AVOID CORRECTING THIS POWERTRAIN PROBLEM. I APPRECIATE YOUR TIME AND EFFORTS. *TR