NHTSA Complaint #10549211 — 1997 HONDA CIVIC

THIS IS CAR 2. ON THE 10TH OF AUGUST, I TOOK THE SATURN IN AFTER I HAD PLACED THE CALL TO [XXX] THE GENTLEMAN THAT SOLD ME THE SATURN, ABOUT THE CAR NOT WORKING PROPERLY. I WAS THEN GIVEN A 1997 HONDA CIVIC, I RESIGNED WHAT THE LOAN PAPERS AND LEFT. I HAD TO PAY TO TRANSFER THE PLATES FROM ONE CAR TO THE NEXT. WELL IT IS SAD TO SAY THAT ON 8-12-13 THE CAR SHUT OFF WHILE I WAS IN THE CENTER LANE OF I95, WITH 2 CHILDREN IN THE CAR AND ANOTHER ADULT DOING 70 MPH. I COASTED TO THE SHOULDER OF THE HIGHWAY, [XXX] IS CLOSED ON SUNDAY; I WAITED UNTIL MONDAY I PLACED A CALL TO [XXX]. I SPOKE WITH [XXX]AND EXPLAINED WHAT HAD HAPPENED. TODAY 10-15-2013 I GOT UP AND CALLED [XXX]. I THEN DECIDED TO GO TO THE SHOP. WHEN I GOT THERE ALL OF THE PARTIES WHERE THERE, AND I ASKED WHAT WOULD HAPPEN WITH THE CAR. I WAS INFORMED THAT THEY COULD FIX THE ENGINE FOR ABOUT $1500-$1800. THAT WAS NOT AN OPTION FOR ME AS I FELT THAT THERE IS NO WAY THAT I SHOULD HAVE TO REPLACE A WHOLE ENGINE AFTER ONLY HAVING IT FOR TWO MONTHS. I WAS TOLD THAT THE DEALERS?? HANDS WERE TIED. I WAS PAST MY WARRANTY OF 30 DAYS OR 1000 MILES.KEEP IN MIND I WAS PAST MY WARRANTY THE FIRST TIME AS WELL. I WAS TOLD THAT THERE IS NO WAY FOR THEM TO TELL IF THE ENGINE IS BAD BEFORE THEY PUT IT OUT THERE TO BE SOLD. THE DEALER THEN BEGAN TO TELL ME THAT IN A 60 DAY PERIOD I DROVE THE CAR 4000 MILES I REPLIED WHAT DOES THAT HAVE TO DO WITH ANYTHING. I TOLD HIM THERE SHOULD BE NO REASON THAT I HAVE TO REPLACE A WHOLE ENGINE WITHIN A TWO MONTH PERIOD USED CAR OR NOT. ALL I WANTED WAS A RELIABLE CAR THAT IS SAFE. THIS BUSINESS DIDN'T PROVIDE THAT. I WENT IN TO RESOLVE THIS MATTER FACE TO FACE, AS WELL AS EMAILED THE OWNER. ALL I WANTED WAS A RELIABLE CAR THAT WORKS PROPERLY, AND I DON'T WANT TO LOSE THE MONEY THAT I HAVE ALREADY PUT IN TO WHAT I THOUGHT I WAS GETTING IN THE FIRST PLACE, WHICH IS A SAFE RELIABLE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR