NHTSA Complaint #10548749 — 2010 HONDA CIVIC

I BOUGHT THIS CERTIFIED/PRE-OWNED AT HONDA OF BOWIE, [MD]. I DROVE IT FROM UPPER MARLBORO TO HYATTSVILLE AND PARKED IT. AN HOUR LATER IT DID NOT START WHEN I GOT BACK IN THE CAR. I CALLED COLLEGE PARK HONDA BUT THEN CALLED HOB. THEY SENT A FREE TOW TRUCK AFTER I CALLED, IRATE. AT HOB, THE SALESMEN SAID THE BATTERY WAS "NOT UNDER WARRANTY." AT MY INSISTENCE THEY REPLACED IT FREE. A TECHNICIAN SAID IT HAD A FAULTY CELL IN IT. I HAD NOT EVER HAD THIS BEFORE. MY FIRST BATTERY IN MY 1997 HONDA LASTED 153,000 MILES! THE SALESMEN WERE NOT SYMPATHETIC AT FIRST. THE CASHIER WAS ANNOYED I WANTED HONDA CORPORATE'S # AND THE HEAD MANAGER. OTHER THAN THE 2 TECHNICIANS AND 1 SERVICE REP, IT WAS A TERRIBLE EXPERIENCE TO OCCUR. *TR