NHTSA Complaint #10548733 — 1997 OLDSMOBILE CUTLASS

WE BOUGHT THE CAR IN 2010 FROM A USED CAR DEALER. UPON 6 MONTHS OF DRIVING WE NOTICED A STEERING PROBLEM THAT WAS HARD TO THE LEFT AND JUST DIDN'T SEEM RIGHT. THE ENGINE ALSO HAD OVERHEATING AND GASKET PROBLEMS SO WE HAD THE ENGINE REPLACED. UPON TEST DRIVING THE VEHICLE THE MECHANIC WAS DRIVING AND THE POWER STEER HAD A COMPLETE FAILURE AND RAN HIM TOWARDS ONCOMING TRAFFIC AND THEN BACK ANOTHER DIRECTION. UPON RETURN TO THE SHOP HE CONCLUDED THE ENTIRE RACK WAS BROKEN AND NEEDED REPLACED. AT THE TIME IN 2011 WE WERE NOT AWARE THAT GM RECALLED THE LOWER PINION BEARING IN THE POWER STEERING RACK IN 2003 SO WE HAD PAID FOR A NEW RACK AND PINION TO BE REPLACED. THERE EVIDENTLY WAS LEFTOVER DEBRIS IN THE RACK IN PINION FROM THE ORIGINAL PART FAILURE AND NOW HAS RUINED THE 2ND RACK AND PINION. MY COMPLAINT IS THAT IN 2004 OUR CAR IS LISTED AS A CAR THAT WAS AFFECTED AND HAD BEEN SERVICED IN 2004 IN GEORGIA. THE ONLY THING REPLACED WAS A TINY SNAP RING, IN WHICH THE DETAILED REPAIR PDF STATES IN MULTIPLE INCIDENCES THAT IT IS UP TO THE MECHANIC TO DECIDE HOW MUCH FAILURE HAS TAKEN PLACE WHAT TO DO AND THAT ANY MISTEPS WILL LEAD TO OTHER PART FAILURES!! WE BOUGHT THIS CAR W/ VERY LOW MILEAGE SO AT THE POINT THEY SAY THEY FIXED THE CAR AND WHEN IT BROKE WAS APPROX. 30,000 MILES. THEY EITHER DID NOT FIX CORRECTLY OR THEY DID NOT TOUCH THE CAR AT ALL BECAUSE THE VERY DESCRIPTION TO WHAT HAPPENED TO OUR CAR WAS EXACTLY WHAT IS LISTED AS THE FAILURE OF THE PART. WE WOULD LIKE THE ORIGINAL PART FAILURE THAT IS NOW SHREDDED INTO HUNDREDS OF PIECES CAUSING FUTURE RACK AND PINION FAILURES TO BE FLUSHED CLEAN AND HONESTLY SHOULD REPLACED THE ENTIRE RACK BECAUSE THEY NEVER FIXED THE PART ORIGINALLY OR THEY DIDN'T FIX IT CORRECTLY AND THE ORIGINAL PART FAILED EXACTLY AS STATED ON THE RECALL TO THE POINT THE MECHANIC ALMOST WRECKED OUR CAR. *TR