NHTSA Complaint #10548715 — 2005 TOYOTA PRIUS

1TL* THE CONTACT OWNS A 2005 TOYOTA PRIUS. THE CONTACT STATED THAT THERE HAD BEEN AN ABNORMAL RATTLING NOISE FROM THE STEERING SHAFT EVERY SINCE THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V537000 (STEERING). THE PURCHASED A NEW INTERMEDIATE SHAFT AND WHILE ATTEMPTING TO REPLACE THE INTERMEDIATE SHAFT, HE DISCOVERED THAT THERE HAD NOT BEEN A FAILURE BUT THE STEERING SHAFT BOLTS HAD NOT BEEN PROPERLY TIGHTENED, CAUSING THE RATTLING NOISE. THE DEALER AND MANUFACTURER WERE BOTH ADVISED OF THE FAILED REPAIR. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 200,000. UPDATED 11-04-13 *BF UPDATED 11/6/2013 *JS