NHTSA Complaint #10548141 — 2007 SATURN OUTLOOK

DURING THE CAR BEING SERVICED THEY DID A SERVICE BULLETIN ON THE CAR THAT WAS TO REPROGRAM THE ECM COMPUTER IN THE CAR FOR A TIMING CHAIN ISSUE. AFTER THE SERVICE THE GAS MILEAGE WENT DOWN AND NOTICED THE CHANGE OIL CALCULATOR WENT DOWN FASTER. NOT A BIG DEAL I CHANGE MY OIL AT 5,000 MILES WITH SYNTHETIC BLEND. WIFE TOO CAR AND AFTER SHOPPING THE CAR WOULD NOT START. FOUND OUT THAT THE TIMING CHAIN SNAPPED AND BROKE NUMEROUS PIECES IN THE ENGINE. FOUND OUT AFTER TAKING TO THE MECHANIC THAT THE REPROGRAM ACTUAL ALLOWED MORE STRETCH IN THE TIMING CHAIN THEN THE FACTORY SETTING. SO FEEL LIKE THEY WERE TRYING TO PUSH THE ISSUE OUT PAST THE WARRANTY PERIOD. NEVER WAS TOLD AT DEALER WHAT THE REPROGRAM DID OR THEY WERE HAVING ISSUES WITH THE TIMING CHAIN. NOTHING IN MANUAL STATING TO CHANGE TIMING CHAIN AT ANY POINT. FOUND OUT AFTER THE PROBLEM HAPPENED AND GM BASICALLY SAYS IT MY FAULT I SHOULD HAVE CHANGED THE OIL MORE. THIS COULD BECOME A SAFETY ISSUE IF YOU ARE ON THE HIGHWAY AND THIS HAPPENS. *TR