NHTSA Complaint #10547696 — 2007 FORD EDGE

JANUARY 18, 2013, IN THE MIDDLE OF WINTER, DROVE 2007 FORD EDGE, WITH 40,466 MILES, TO AN AUTO REPAIR SHOP BECAUSE THE HEATER & DEFROSTER WERE NOT WORKING. THE AUTO REPAIR SHOP FLUSHED THE COOLANT AND THE HEATER CORE AND INSTALLED NEW COOLANT BECAUSE THE HEATER CORE WAS CLOGGED WITH METAL DEBRIS. EIGHT MONTHS LATER, SEPTEMBER 22, 2013 AND 57,000 MILES, SAME PROBLEM, THE HEATER & DEFROSTER WERE NOT WORKING. FIVE DAYS LATER, RETURNED THE VEHICLE TO AUTO REPAIR SHOP BECAUSE OF STRONG COOLANT SMELL AND THE ENGINE FANS WERE TURNING OFF AND ON. THIS TIME, THE SHOP DETERMINED THE HEATER CORE IS CLOGGED AND NEEDS TO BE REPLACED. IN ADDITION, THE AUTO REPAIR SHOP DISCOVERED FORD'S TSB 09M04S1. THIS FORD TSB, ISSUED 3/31/2010, GUARANTEES THE FOLLOWING: "OWNERS OF AFFECTED VEHICLES ARE ENTITLED TO A COOLING SYSTEM FLUSH AND REFILL AND A WARRANTY EXTENSION ON THE HEATER CORE TO SIX YEARS OR 105,000 MILES FROM FOUR YEARS OR 50,000 MILES. AFFECTED VEHICLES MAY HAVE POOR HEATER PERFORMANCE." FORD MOTOR CO ACKNOWLEDGES A MANUFACTURER'S DEFECT; HOWEVER, AFTER THREE ESCALATED DEMAND LETTERS AND THREE ESCALATED DEMAND PHONE CALLS, FORD MOTOR CO REFUSES TO HONOR THEIR WARRANTY AND MAKE THE $2600 IN NECESSARY REPAIRS TO GET THE 2007 FORD EDGE WITH 57,000 MILES BACK ON THE ROAD BECAUSE, FORD SAYS, THE WARRANTY EXPIRED ON MAY 1, 2013. *TR