NHTSA Complaint #10547531 — 2008 LEXUS IS 250

I PURCHASED A 2008 LEXUS IS250 IN FEBRUARY 2011, I HAVE LOVED MY CAR AND HAVE TAKEN THE UTMOST CARE OF IT, BUT RECENTLY ON A LONG ROAD TRIP I NOTICED MY DASH WAS ACTUALLY MELTING CAUSING A DISTRACTING GLARE TO THE POINT MY VISION OF THE ROAD IS BLOCKED (PRETTY HAZARDOUS, IF YOU ASK ME). I BEGAN RESEARCHING THE ISSUE, AND FROM WHAT I HAVE FOUND THIS IS A COMMON PROBLEM WITH LEXUS AND TOYOTA. LEXUS HAS EVEN ISSUED A TSIB, YET DOESN'T TELL THEIR CUSTOMERS IN TIME BEFORE THEIR 50000MI/4 YEAR WARRANTY IS UP, SO THEY WONT BE RESPONSIBLE FOR COVERING THE COST. THIS SEEMS TO BE A BIG ISSUE IN THE STATE OF FL AND OTHER STATES WITH HOTTER WEATHER. I RECENTLY TOOK MY CAR INTO A LEXUS OF NORTH MIAMI (AS I FOUND ONLINE THEY HAVE DEALT WITH SEVERAL CUSTOMER WITH THE SAME ISSUE). THEY SENT THE REQUEST TO CORPORATE AND CAME BACK AND SAID I WOULD HAVE TO PAY FOR LABOR FOR THE DASH (AROUND $200+) AND THE DOORS THEY WOULD GO 50/50 WHICH WOULD COST ME OUT POCKET ROUGHLY 1400 PER DOOR. FOR A SAFETY HAZARD, I FORGOT UNLESS PEOPLE DIE DOES TOYOTA MOTOR CORP DO ANYTHING TO FIX DEFECTS IN THEIR CARS! THE MELTING EFFECTS ALL THE CAR PANELS, IT RUINS MY CLOTHING, AND UNFORTUNATELY I AM NOT A SCIENTIST BUT I AM SURE THE BREAK DOWN IN CHEMICALS, COULD ONLY BE JUST AS HARMFUL. I REALLY HOPE YOU CAN HELP, AS THIS IS UNFAIR FOR A CORPORATION TO KNOW THEIR ISSUE AND NOT AT ALL STAND BY THEIR CUSTOMERS. FOR YOUR REFERENCE: HERE IS THE TSB: HTTP://WWW.CLUBLEXUS.COM/FORUMS/ATTACHMENTS/IS-SECOND-GENERATION/238283D13306721 24-MELTING-DASH-AND-DOORS-TSIB-L-SB-0144-11.PDF HERE IS A PETITION BY OTHER OWNERS: HTTP://WWW.CHANGE.ORG/PETITIONS/LEXUS-FIX-DEFECTIVE-INTERIOR-DASH-PAD-AND-DOOR-P ANELS HERE IS ANOTHER DRIVER WITH A MELTING DASH A VIDEO SHOWING HOW ITS BEYOND DISTRACTING: HTTP://WWW.YOUTUBE.COM/WATCH?V=RXXNMQLXAVO. *TR