NHTSA Complaint #10547474 — 2012 FIAT 500

WHEN I AM DRIVING AND I AM START SLOWING DOWN FOR A LIGHT BEFORE IT GET TO A FULL STOP THE TRANSMISSION DOWN SHIFT TO QUICK THAT MAKES THE CAR JERK, I STOP AND WAIT FOR THE LIGHT TO CHANGE AND IT DOWNSHIFT BY ITSELF, IT FEELS LIKE SOMEBODY IS HITTING YOU ON THE REAR OF THE CAR BUT NOBODY IS THERE .I BROUGHT THE CAR SEVERAL TIMES TO THE DEALER BUT BECAUSE IT DOES NOT HAPPEN ALL THE TIME NOTHING THEY COULD DO ABOUT IT. ONE OF THE TIMES THAT I WAS AT THE DEALER IT HAPPENED. I PUT THE CAR IN REVERSE, DROVE IT FOR 10 FEET AND THEN SHIFTED TO FORWARD AND THE TRANSMISSION WOULD NOT DO ANYTHING FOR 3 TO 4 SECONDS THEN A JUMP (SHIFTED TO 1ST GEAR) I WAS WITH THE PERSON WHO MAKES THE APPOINTMENTS SO HE TOLD ME TO BRING THE CAR NEXT DAY. NEXT DAY THEY DROVE IT AND THE CAR WOULD SHIFT FINE SO NOTHING WAS FIXED. LAST WEEK, I TOLD THEN TO KEEP THE CAR AND LET THE FOREMAN TO DRIVE IT HOME SO HE WOULD FEEL WHAT IT WAS HAPPENING, HE TOLD ME THAT IT HAPPENED ONCE BUT ON DOWNSHIFT AND THAT COULD BE A COMPUTER PROGRAM AND I HAVE TO WAIT UNTIL FIAT DEVELOP A NEW PROGRAM. THEY TRIED EVERYTHING THAT THEY KNOW AND THE FINAL SOLUTION WAS THE WAY THAT I DRIVE OR THE COMPUTER HAVE TO ADJUST WHEN I CHANGE MY DRIVING FROM THE HIGHWAY TO THE CITY I THING IS A LOT OF BS I DRIVE 120 MILES DAILY TO WORK AND I AM WORRY THAT THE DOWNSHIFT WILL HAPPEN WHEN I AM DRIVING ON HIGHWAY SPEED AND OF COURSE THEY TOLD ME THAT THE DOWNSHIFT WILL NOT HAPPEN ON HIGHER SPEED EVEN THAT THEY SAID THEY DO NOT KNOW WHY I KEEP BRINGING THE CAR WITH THE SAME TRANSMISSION PROBLEM. PLEASE HELP ME TO RESOLVE THIS PROBLEM BECAUSE EVEN THE CAR FOLDS ON THE LEMON LAW STILL I HAVE TO MAKES THE PAYMENTS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR