NHTSA Complaint #10546727 — 2006 FORD F-250

TL* THE CONTACT OWNS A 2006 FORD F-250. THE CONTACT STATED THAT THE GAUGES ON THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE INSTRUMENT CLUSTER WOULD NEED TO BE REPLACED. THE FAILURE RECURRED TWICE OVER THE COURSE OF SEVEN YEARS AND WITH EACH FAILURE, THE INSTRUMENT CLUSTER WAS REPLACED. AFTER THE LAST REPLACEMENT, THE FAILURE RECURRED AND THE VEHICLE BEGAN TO EMIT WHITE SMOKE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE EGR COOLER WOULD NEED TO BE REPLACED. THE CONTACT STATED THAT IF THE GAUGES HAD BEEN WORKING PROPERLY, SHE WOULD HAVE BEEN ALERTED TO THE EGR COOLER FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 52,000.