NHTSA Complaint #10546648 — 2007 HONDA CIVIC

AND REQUEST FOR REIMBURSEMENT WAS SUBMITTED TO AMERICAN HONDA MOTOR CO., INC. I FOLLOWED THE INSTRUCTIONS AND ELIGIBILITY REQUIREMENTS AS STATED ON THE CARD I RECEIVED IN THE MAIL FROM HONDA, AND SUBMITTED THE REQUIRED DOCUMENTATION. THE REQUIREMENTS WERE: COMPLETE THE ATTACHED REQUEST FOR REIMBURSEMENT FORM ATTACH A COPY OF THE REPAIR RECEIPT OR INVOICE FOR THE REPAIR ATTACH PROOF OF PAYMENT MAIL TO AMERICAN HONDA MOTOR CO.,INC. HONDA IS NOW ASKING FOR THE SERIAL NUMBER ON THE ENGINE BLOCK BEFORE THEY WILL HONOR THE REIMBURSEMENT. THE ELIGIBILITY REQUIREMENT DOES NOT STATE THAT THE SERIAL NUMBER IS REQUIRED. THE ELIGIBILITY REQUIREMENTS STATE: YOU MUST HAVE HAD YOUR VEHICLE REPAIRED BEFORE RECEIVING THE NOTICE. YOU MUST HAVE OWNED THE VEHICLE AT THE TIME OF REPAIR. YOU ARE STILL ELIGIBLE TO RECEIVE REIMBURSEMENT IF YOU NO LONGER OWN THE VEHICLE, AS IT WAS STOLEN AND DECLARED A LOSS BY MY INSURANCE COMPANY. I NO LONGER HAVE THE VEHICLE TO FIND THE SERIAL NUMBER ON THE ENGINE BLOCK. I FEEL HONDA IS NOT HONORING THEIR OWN REIMBURSEMENT GUIDELINES. MY REPAIR/REPLACEMENT BILL WAS $4863.49. *TR