NHTSA Complaint #10545087 — 2013 FORD ESCAPE

ON AUGUST 30, 2013, I WAS SLOWING DOWN TO PULL INTO A DRIVEWAY AND THE CAR LOST ALL POWER. LUCKILY, I WAS AT THE DRIVEWAY AND IT WAS DOWNHILL SO THE CAR ROLLED IN. I COULDN'T FIGURE OUT WHAT WAS GOING ON AT FIRST. I CALLED THE DEALER IMMEDIATELY AND WAS TOLD TO BRING IT IN. I DID AND THEY SAID SOME PEOPLE HAD COMPLAINED OF THIS ISSUE BUT IT WASN'T A RECALL OR SERVICE BULLETIN. THEY DID A SOFTWARE UPDATE AND TOLD ME I SHOULDN'T HAVE A PROBLEM. NOT GOOD ENOUGH. THEY COULDN'T TELL ME THIS WOULD FIX THE PROBLEM. NOW I AM LEFT TO WORRY THAT THIS COULD HAPPEN AT ANY TIME. NOT ACCEPTABLE. YESTERDAY, SEPTEMBER 23, IT HAPPENED AGAIN AS I WAS STOPPING AT A STOP SIGN. WHAT CAN I DO ABOUT THIS? I HAVE HAD THIS CAR FOR 9 MONTHS. I AM PAST FRUSTRATED. THE DEALERSHIP DOESN'T SEEM CONCERNED AT ALL ABOUT WHAT IS GOING ON. $36,000 DOLLARS AND I AM LEFT WITH AN UNSAFE VEHICLE. *JS