NHTSA Complaint #10544981 — 2006 BUICK RAINIER

I WOULD LIKE TO START BY SAYING I LOVE MY 2006 BUICK RAINIER AND DO NOT WANT THIS EXPERIENCE TO BREAK MY COMMITMENT TO GM PRODUCTS. MY PROBLEMS BEGAN WHEN MY RAINIER STARTED HAVING PROBLEMS TURNING AT LOW SPEEDS AND BACKING UP. MY 2006 RAINIER ONLY HAS A LITTLE OVER 56,000 MILES, SO AS YOU CAN SEE MY SUV HAS VERY LITTLE WEAR AND HAS HAD ALL THE REGULAR SCHEDULE MAINTENANCES. I DID EXPERIENCE THE BUMPING NOISE PERIODICALLY WHICH I UNDERSTAND NOW IS A PRECURSOR TO THE TRANSFER CASE GOING OUT. I HAVE WRITTEN TO GM ABOUT THE PROBLEM WITH THE TRANSFER CASE TO SEE IF THERE WAS ANY WAY THEY COULD PROVIDE ASSISTANCE WITH THIS PROBLEM AS IT HAS CAUSED A FINANCIAL HARDSHIP WITH THE REPLACEMENT OF THE TRANSFER CASE COSTING A LITTLE OVER $2400. GM RESPONDED THAT THERE WASN'T ANYTHING THEY COULD DO ABOUT THE MATTER. THE SERVICE DEALER HAS BEEN VERY GRACIOUS WITH ME AND WORKING WITH ME TO ARRANGE PAYMENTS EACH MONTH, HOWEVER, AS WITH ANY BUSINESS THEY ARE A BUSINESS AND MUST CONTINUE ON. I HAVE SEEN ON THE EDMONDS CAR BLOG THAT THERE ARE ALMOST 300 ENTRIES OF THIS VERY SAME PROBLEM WITH THE TRANSFER CASE GOING OUT IN THIS PARTICULAR VEHICLE. I AM PLEADING WITH YOU TO INVESTIGATE THIS ISSUE AS IT ISN'T ONLY ABOUT THE FINANCIAL HARDSHIP IT HAS CAUSED ME BUT MAINLY THE SAFETY ISSUE IT COULD HAVE CAUSED WHEN I COULDN'T TURN OR BACK UP APPROPRIATELY WHICH I COULD NOT WHEN THE TRANSFER CASE WENT OUT. I PURCHASED MY RAINIER ORIGINALLY BECAUSE I HAD A TRAILBLAZER LTZ AND SAW HOW THE RAINIER WAS A BETTER KIND OF VERSION OR MORE LUXURY VERSION OF THE TRAILBLAZER LTZ. I AM BEGINNING TO WISH I HAD KEPT MY TRAILBLAZER OF ALMOST 200K MILES TO MY RAINIER OF ONLY 56K MILES. YOUR ASSISTANCE IN THIS MATTER IS GREATLY ANTICIPATED AND APPRECIATED.