NHTSA Complaint #10544154 — 2010 DODGE CARAVAN ELECTRICAL SYSTEM

Complaint Details

ODI Number	10544154
Vehicle	2010 DODGE CARAVAN
Component	ELECTRICAL SYSTEM
Date of Incident	June 10, 2013
Date Filed	September 17, 2013
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WHILE DRIVING ABOUT 70 MILES PER HOUR ON THE INTERSTATE, THE ENGINE SHUT DOWN WITHOUT WARNING. I WAS ABLE TO STEER THE VAN OFF THE ROAD. I HAD NO TROUBLE RESTARTING THE VEHICLE. THE VEHICLE CONTINUED TO SHUT DOWN PERIODICALLY OVER THE NEXT MONTH OR SO. I TOOK IT TO THE DEALER FOR REPAIR. THE SAID THAT THEY HAD IDENTIFIED THE PROBLEM AND FIXED IT. THE VEHICLE CONTINUED TO SHUT DOWN AND IT WAS MAKING ME AND MY FAMILY VERY NERVOUS, BECAUSE WE HAD NO IDEA WHEN IT WOULD JUST "STOP". IT WOULD MAKE A SHORT CLICK SOUND, THEN "STOP". I TOOK IT BACK TO THE DEALER, AND THIS TIME, THEY COULD NOT FIND ANYTHING WRONG. I CALLED AND REPORTED THE PROBLEM TO THE HEADQUARTERS, AND THEY REFERRED ME BACK TO THE LOCAL DEALER. THEY SAID THAT THEY COULD NOT FIND THE PROBLEM AND THAT I WOULD NEED TO BRING IT BACK AND LEAVE IT. I HAD NO PROBLEM WITH LEAVING IT, BUT BY THIS TIME, I WAS FEARFUL FOR MY LIFE AND HAD LOST CONFIDENCE IN THE DEALERSHIP TO REPAIR IT. *TR

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