NHTSA Complaint #10543959 — 2010 CAN-AM SPYDER RS

AS I WAS DRIVING MY SPYDER WOULDN'T SLOW DOWN AND I WAS AT 66MPH.. I DOWN SHIFTED AND IT STILL STAYED AT 66MPH. NO MATTER HOW MUCH I PRESSED ON THE BRAKE IT STAYED AT 66. LUCKY I HAD ENOUGH SENSE TO TURN THE BIKE OFF, BUT BY THEN I WAS IN THE WOODS BECAUSE I HAD TO AVOID HITTING OTHER CARS. MY POWER STEERING WASN'T WORKING AT THE TIME AND I CALLED BRP ON JULY 3 TO ASK THEM IF IT WAS STILL UNDER WARRANTY BECAUSE IT WAS REPLACED IN APRIL OF 2011. THEY TOLD ME IT WAS. SO I HAD THE ACCIDENT TWO WEEKS LATER NOW BRP WONT PAY FOR MY POWER STEERING UNIT. THEY SAID IT WAS DUE TO THE ACCIDENT EVEN THOUGH THEY HAVE NOTES ON ME CALLING IN ABOUT IT TWO WEEKS BEFORE THE ACCIDENT. MY BIKE IS ALWAYS IN THE SHOP. I CALLED BRP AND SPOKE TO A REPRESENTATIVE THERE AND HE TOLD THAT HE HAS NEVER SEEN SO MANY NOTES ON A BIKE. WHEN I FIRST GOT THE BIKE I HAD IT FOR TWO MONTHS AND THEN IT WAS IN THE SHOP FOR 9 WEEKS AND WHEN I GOT IT BACK NOBODY COULD TELL ME WHAT WAS WRONG WITH IT. I NEVER HAD THE BIKE FOR A WHOLE SUMMER YET WITH OUT A PROBLEM AND BRP DOESN'T SEEM TO B WORRIED ABOUT IT. AND TO TOP IT OFF THEY DON'T SEEM TO BE CONCERNED ABOUT THEIR PRODUCT BEING STUCK AT 66MPH. THEY ACT LIKE ITS NORMAL FOR THEIR PRODUCT TO DO THAT. THEY GAVE ME NOTHING AND REFUSE TO LET ME SPEAK TO A MANAGER. I PAID OVER 20,000 FOR THE BIKE AND I WOULD THINK YOU WOULD GET BETTER CUSTOMER SERVICE. I LOVE THE BIKE BUT ITS JUST TO MANY PROBLEM WITH IT AND BRP KNOWS IT BUT REFUSES TO HELP. *TR