NHTSA Complaint #10543495 — 2007 LEXUS RX HYBRID

I HAVE BEEN TRYING TO HAVE LEXUS WOODLAND HILLS FIX MY 2007 RX 400H REGARDING AN ISSUE WITH MY ALARM. MY ALARM GOES OFF RANDOMLY. I HAPPENED TO FIND OUT ABOUT IT WHEN A CLASS I WAS ATTENDING ANNOUNCED OVER THE LOUD SPEAKER THAT A GOLD LEXUS SUV HAD ITS ALARM GOING OFF. I WENT OUT, RESET IT, AND WENT BACK TO CLASS. WHEN THEY GOT ME OUT A SECOND TIME ABOUT A HALF AN HOUR LATER, I JUST LEFT THE CAR UNLOCKED SINCE I WAS IN A SAFE, SECURED LOT. SINCE I AM NOT USUALLY AROUND MY CAR AT THE STORE, MALL, ETC, I HAVE NO IDEA HOW MANY OTHER TIMES IT WENT OFF UNTIL I WAS AT A FUNERAL IN SIMI VALLEY. WHILE WE WERE LEAVING, SOMEONE NOTIFIED ME THAT THE ALARM WAS GOING ON & OFF FOR AN HOUR! I TOOK IT TO WOODLAND HILLS LEXUS WHERE THEY SUPPOSEDLY CORRECTED THE ISSUE. IN JUNE 2011, IT WENT OFF YET AGAINWHILE I WALKED WITH A FRIEND IN A GATED, SECURE COMMUNITY ON A CUL-DU-SAC WITH NO TRAFFIC. MY FRIEND TOLD ME LATER THAT HER NEIGHBOR CAME OVER TO COMPLAIN ABOUT THE CAR ALARM GOING OFF AGAIN AND AGAIN. TOOK IT TO WH LEXUS FOR SERVICE AGAIN. LAST TIME WAS WHEN I WAS AT A FRIENDS HOUSE AND PARKED IN HER DRIVEWAY. AFTER ABOUT 30 MINUTES OR SO, I HEAR THE ALARM GO OFF. I TURNED IT OFF BUT NOT BEFORE HER DISTRAUGHT NEIGHBOR CAME OVER AND SCREAMED AT ME ASKING ME TO MOVE MY CAR. WH LEXUS HAS HAD MY CAR SINCE JULY. CAN'T FIGURE OUT WHAT THE PROBLEM IS AND THEY ARE HAVING TROUBLE GETTING THE WARRANTY COVERAGE (SOLD BY LEXUS) TO KICK IN. IT IS A SAFETY ISSUE BECAUSE THEY WANT TO DISCONNECT MY ALARM - WHICH IS ABSOLUTELY NOT AN ACCEPTABLE ANSWER. *TR