NHTSA Complaint #10543192 — 2011 CHEVROLET CRUZE

MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION THAT CAUSES ME TO FEEL TOTALLY UNSAFE IN THE VEHICLE. STARTING ABOUT 6 MONTHS AFTER I BOUGHT THE CAR IN 2011 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING AND I DON'T LIKE IT. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS TURBO LAG. THINKING I DIDN'T KNOW MUCH ABOUT CARS, I LET IT GO. THE ISSUE IS GETTING WORSE (AND THERE WERE NUMEROUS OTHER LITTLE ISSUES) SO I BROUGHT THE CAR IN TO ANOTHER DEALERSHIP RIGHT BEFORE IT HIT 36,000 MILES AND WAS TOLD (ON TWO SEPARATE VISITS) THAT THE PROBLEM WAS PERFECTLY NORMAL AND THAT THERE WAS NOTHING THEY COULD DO. THEY SHOWED ME A TSB FROM CHEVROLET SAYING THAT THE ISSUE WAS NORMAL. THEY ALSO SAID THEY COULD NOT REPLICATE THE ISSUE. INTERESTINGLY ENOUGH, WHEN THEY HAD MY CAR FOR A TOTAL OF 7.5 DAYS (OVER TWO SEPARATE VISITS) THEY GAVE ME A 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THIS LEADS ME TO BELIEVE THAT GM REALIZED THERE WAS AN ISSUE WITH THE 2011 CRUZE AND WAS ABLE TO REMEDY IT IN THE NEWER MODELS OF THE CAR WHICH LEAVES THE MANY 2011 CRUZE OWNERS SCARED FOR THEIR LIVES EVERY TIME THEY DRIVE THEIR CARS FOREVER. THAT ISN'T RIGHT. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR