NHTSA Complaint #10542868 — 2010 FORD FUSION

SECOND ENGINE/POWER TRAIN FAILURE WITHIN 4,000 MILES OF VEHICLE 36 MONTH, 36,000 MILE WARRANTY EXPIRATION (FIRST FAILURE WAS A TOTAL POWER LOSS AT HIGH WAY SPEEDS WITHIN 1,000 MILES OF WARRANTY EXPIRATION). VEHICLE SUDDENLY BEGAN JERKING, SHUTTERING AND HESITATING UPON FIRST ACCELERATION. FORD EVALUATED MASS FLOW SENSOR TO BE FAULTY AND REPLACED AT $425 COST IN ADDITION TO $50 RENTAL CAR. UPON CONSULTATION WITH FORD CUSTOMER SERVICE, NO COSTS WERE COVERED OR REIMBURSED. MY WIFE OFTEN TRAVELS ALONE WITH MY CHILDREN, SO WE PURCHASE NEW CARS SPECIFICALLY TO AVOID SUCH BREAK DOWNS AND MAINTENANCE PROBLEMS. WE PAID CASH FOR THIS VEHICLE, AND COULD BUY A NEW BMW 760IL TOMORROW FREE AND CLEAR. INSTEAD, WE BOUGHT A FORD FUSION TO SHOW SUPPORT FOR THE AMERICAN AUTO INDUSTRY. UNDERSTAND THAT MECHANICAL FAILURES HAPPEN, BUT VERY DISAPPOINTED WITH FORD CUSTOMER SERVICE FOR NOT REIMBURSING OR ISSUING RECALLS FOR THESE KNOWN MANUFACTURER DEFECTS OCCURRING ON ESSENTIALLY NEW FIRST OWNER CARS < 40,000 MILES. WILL NEVER BUY A FORD AGAIN. *TR