NHTSA Complaint #10542702 — 2002 JEEP LIBERTY

ITEM #1 OCCUPANT RESTRAINT CONTROL (ORC). I AM CHAGRINED WITH THE TARDINESS OF JEEP/CHRYSLER MOTORS CORPORATION IN THEIR TARDY COMPLIANCE WITH THIS RECALL (12V-527). ORIGINALLY ISSUED ON JANUARY 3, 2013, MY DAUGHTER (FORMER OWNER OF THIS VEHICLE) VISITED A JEEP DEALER IN WASHINGTON DC. THEY SAID "NO PARTS ARE YET AVAILABLE...WE WILL CONTACT YOU WHEN THEY ARE". AT A LATER DAY (MAY 2013) MY DAUGHTER VISITED THE LOCAL JEEP DEALER (COURTESY MOTOR SALES, INC., ALTOONA PA) AND INQUIRED ABOUT THE PROBLEM...AGAIN "WE CANNOT GET THE PARTS, THEY ARE NOT AVAILABLE". I PURCHASED THE VEHICLE FROM MY DAUGHTER AND HAVE VISITED COURTESY MOTOR SALES TWICE SINCE I PURCHASED (LATEST AUGUST 27, 2013) WITH THE SAME ANSWER "WE DON'T HAVE THE PARTS AVAILABLE AND WE WILL CONTACT YOU WHEN THEY ARRIVE"! IT IS INCONCEIVABLE THAT REPLACEMENT PARTS ARE NOT BEING MADE AVAILABLE FOR THIS VERY DANGEROUS PROBLEM! AT THE PRESENT TIME I AM UNABLE TO DRIVE THE VEHICLE AS THE AIR BAG LIGHT IS NOW ON CONSTANTLY AND THE RECALL NOTES THAT ....."A DAMAGED COMPUTER CHIP COULD CAUSE THE AIRBAG LIGHT TO ILLUMINATE, FOLLOWED ALMOST IMMEDIATELY BY AN INADVERTENT DEPLOYMENT OF THE FRONT AIRBAGS (LIBERTY AND GRAND CHEROKEE)......". THE RECALL NOTICE CONTINUES BY STATING THAT "INAVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH". HOW MANY MORE INJURIES AND POSSIBILITIES OF CRASHING MUST IT TAKE TO GET ACTION ON THIS? IN CONCLUSION, I CANNOT UNDERSTAND WHY YOUR RECALLS ARE NOT BEING "TENDED TO" IN AN EXPEDIENT MANNER. I AM GETTING "LIP SERVICE" AND YOU ARE BEING IGNORED. IF EITHER OF THESE RECALL PROBLEMS DO HAPPEN, BOTH YOUR ORGANIZATION (FOR NOT ENFORCING IN A TIMELY MANNER) AND CHRYSLER MOTOR CORPORATION (FOR DELAYING REMEDY) WILL BE THE RESPONSIBLE PARTIES. *TR