NHTSA Complaint #10542591 — 2012 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10542591
Vehicle	2012 FORD FUSION
Component	STEERING
Date of Incident	June 3, 2013
Date Filed	September 9, 2013
Mileage	19,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WAS DRIVING THE VEHICLE WHEN THE POWER ASSIST FAULT INDICATION OCCURRED. AS THE CAR CHANGED TO MANUAL STEERING IT PULLED THE CAR TO THE LEFT CAUSING THE CAR TO CROSS INTO THE OTHER LINE BEFORE COULD REACT TO THE MANUAL STEERING. THE CAR IS VERY DIFFICULT TO STEER UNDER MANUAL STEERING, TAKING A LOT OF FORCE TO MAKE TURNS EVEN AT HIGHWAY SPEEDS. ONCE GOT TO A PLACE TO STOP, THE ONLY THING THAT WOULD RESET THE POWER STEERING ASSIST FAULT WAS BY TURNING THE CAR TOTALLY OFF AND THEN RESTARTING THE CAR. THIS HAS HAPPEN 6 MORE TIMES SINCE THEN. HAVE TAKEN THE CAR TO FORD DEALERSHIP TO HAVE IT FIXED, BUT THEY JUST SAID NO CODE OF THE FAULT WAS SHOWN AND THAT WAS IT. NOT ONLY IS THIS A SAFETY FACTOR UNDER NORMAL DRIVING CONDITIONS BUT WOULD BE A MAJOR SAFETY PROBLEM ON ICE OR SNOW DRIVING. *TR

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